What categories of personal information we collect

We collect the following categories of personal information that you choose to provide us on our website website (https://app.gocrex.com/):

• First name and last name

• Mobile number

• Company name

• Address, State, Province, ZIP/Postal code, City

• Location information

• Email address

Why we collect personal information

We process personal data for the following purposes:

• To operate and maintain our service

• To provide customer support

• To communicate with you

When you subscribe to our services, third-party providers will be authorized to process your payment information. In these situations, we do not have access to your payment details. Instead, Stripe, the third-party processor responsible for your payment, will have access to your data.

How we collect your personal data

We collect data in two ways:

• Data that you provide to us

• Data that we collect through third-party services.

We collect data directly from you during your communication with us regarding our services, such as technical support threads. This is the data that you provide to us.

In addition to the data that you provide, we also use third-party tools to facilitate, operate, and manage our website. These tools use cookies and other tracking technologies. However, the third-party tools that we use will only insert cookies and other tracking technologies with your explicit consent. You can provide your consent by clicking 'Accept' on our Privacy Center, and we will keep track of it.

With whom we share the collected personal information

To facilitate and make our website accessible to visitors, we engage third-party companies and individuals ('Data Processors') who may require access to your personal information. These tools may use cookies and other tracking technologies.

Please note that these service providers only have access to your personal information to perform the tasks we have assigned to them, and they are obligated not to disclose or use it for any other purpose.

Some of these third-party service providers may track your online behavior over time and across different internet websites or online services. However, we do not have control over their data collection practices or the use of your personal information. Therefore, we encourage you to review their privacy policies before consenting to the use of their services on our website.

We share or disclose your personal information with the following third-party service providers:

Payments

We provide paid products and/or services on our website (https://app.gocrex.com/) including third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

• Stripe

Data Retention

The duration for which we retain each specific category of personal data depends on the processing purpose for which it was collected.

We will store your personal data only for as long as necessary to fulfill the specific processing purpose for that data category. After that, we will erase all your personal information that we have, except when we need to keep such information for a longer period to comply with applicable law or resolve disputes.

Following the deletion of your personal information from our database, the related backup data will be deleted, generally within 7 days.

• Chrome

• Firefox

• Safari (iOS)

• Opera

• Edge

How can you exercise your rights as the owner of personal information

If you would like to exercise your rights under the GDPR, you may submit your requests to us through the following channels:

• Email: [email protected]

Please note that we may ask you to verify your identity before responding to your request to protect the security of your personal information.

You also have the right to file a complaint with a Data Protection Authority regarding our collection and use of your personal information. For more information on this, please contact your local data protection authority.

Location and transfer of your personal information

We use several third-party service providers, including

• Cloudflare

• AWS

These providers are considered our data processors and are contractually bound to keep your personal information secure and confidential. They may only use your data for the purposes outlined in our agreement with them.

We store your data in the European Union. However, some of these third-party service providers may be located in third countries outside of the European Union. In such cases, we ensure that your data is transferred based on appropriate safeguards, such as adequacy decisions, standard contract clauses, or another transfer tool.

We take all reasonable steps to ensure that your data is treated securely and that no transfer of your personal data will take place to an organization or a country unless adequate controls are in place to safeguard your data and other personal information. We are committed to maintaining the security of your personal information and protecting your privacy rights.

Security of your personal information

We understand how important it is to keep your personal information secure. To protect your data, we implement appropriate technical measures to prevent unauthorized access, loss, or destruction.

We use technical safeguards measures including

Finally, our sub-contractors are contractually bound to keep your personal information secure and confidential, consistent with this Privacy Policy, and are kept up-to-date on our security and privacy practices.

The security of your personal information also depends on the protection of your user account. Please use a unique and strong password, and keep your login credentials secret. Also, be sure to log out after having used our services from a shared computer.

Protecting your child’s privacy

Our Service does not address anyone under the age of 16 ('Children'). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

From time to time we may update this Privacy Policy. If we do, we will update the “last updated” sections at the top of the Privacy Policy. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. Your continued use of this website or our service and/or continued provision of information to us will be subject to the terms of the then-current Privacy Policy.

Contact us

If you have any questions about our Privacy Practices or this Policy, please contact us at

• Email: [email protected]

• Website: app.gocrex.com